The placement program provides an opportunity for individuals with disabilities and special needs to secure suitable employment. The Placement Specialists help participants learn how to do the following: identify an employment goal, properly complete an employment application, prepare a resume, prepare for an interview, utilize appropriate job search methods and, most importantly, maintain employment. We provide follow-up services and also provide post employment services to those with significant disabilities. Our approach is to negotiate career/vocational options for vocationally disadvantaged persons. We achieve this by creating a partnership between local employers and Goodwill’s placement professionals. Partnerships are formed by utilizing methods in the fields of vocational rehabilitation, counseling, marketing and sales. The Placement Specialist is dedicated to meeting the needs of our participants who are looking for meaningful jobs in community settings and the employers who look for trained, reliable, and capable employees. This strategy emphasizes Goodwill Industries as a vocational rehabilitation and placement agency that offers a package of services to the employer in exchange for competitive employment opportunities for Goodwill participants.
When a person does not meet the entrance criteria and is ineligible, the referring counselor is informed. The Placement Manager may inform the applicant of the ineligibility. Appropriate recommendations for alternative services are made.
This is done in conjunction with a referring counselor. A record is maintained of ineligible participants and lists the reasons for the ineligibility as in any subsequent referral action. These records are utilized to determine trends that may be incorporated into the organization’s planning.
Goodwill Industries provides goal-oriented, systematic and supportive services in order for participants to achieve a successful outcome. We form linkages with community agencies so participants can take advantage of these services in order to increase their employment potential and opportunities.
Placement services are periodically reviewed by the Placement Manager in order to promote an efficient utilization of placement staff and to insure all requested services have been rendered. Reviews also serve to evaluate and update our service delivery system including the timeliness of our services.
An orientation process introduces an applicant to placement services. The Job Placement Specialist conducts the orientation in a simple and easy to understand manner in the participant’s preferred language. The agency mission, agency services, policies, placement procedures, as well as the scope and duration of services are reviewed. The processes for developing an Individual Placement Plan (IPP) are discussed, as are expected outcomes.
Participants are provided information or referred to community resources such as Special Transportation Services (STS), reduced fare bus passes, public assistance programs, Social Security Administration information, food stamps, Medicaid, Vocational Rehabilitation Services, housing, public health services, mental health programs, etc.
The participant is provided a Placement Handbook that explains services, lists rights and responsibilities, rules and regulations, non-discrimination provisions, conflict resolution and grievance and appeal procedures, and safety procedures. It also explains lines of authority and how to access staff. These are reviewed with the person as necessary. The orientation concludes with an explanation of emergency procedures and exits.
The Job Placement Specialist meets with the participant to obtain direct input and assesses the following:
The Job Placement Specialist assesses the applicant in order to:
This information is part of the participants’ records and provides the foundation for placement services. In order to ensure optimal delivery, the staff is aware of objectives and works as a team to reach our goals. The following is a summary of employment services provided by the Job Placement Specialist who is the direct provider of services.
Follow-up After Interviews
Follow-up After Placement
Exit & Termination Criteria
Successful termination occurs when the person is placed on a job or transitions to another service. At this point, the Job Placement Specialist conducts a brief interview and completes report.
The participant is advised that he/she will receive follow-up services and post employment services if needed.
The report might summarize services provided and recommend services needed to achieve goals whether at Goodwill or another community organization. The Job Placement Specialist completes the termination paperwork and sends notice of employment or termination to the referring counselor.
After 90 days of employment, the Placement Manager sends a Progress Report to the referring counselor that includes general information, referring coordinator counselor’s name, place of employment, address of employer, supervisor, telephone number, rate of pay, hours and benefits, name of employment specialist or job coach and phone number, all job development activities, behavioral observations and interventions, natural supports and training progress or job skill acquisition. A billing for services follows each of the three benchmarks: at placement, 45 and 90 days of satisfactory employment.
Participants may re-enter the program if they lose their job by contacting the Placement Manager.
The Placement Manager reviews the case and discusses the situation with the referring counselor; analyzes such situation and makes recommendations for reentry into the program. If reentry is not feasible, alternative services are suggested.
Negative terminations occur when a participant refuses services, is no longer feasible for placement services, cannot be located, fails to cooperate, is institutionalized, fails a drug test or the referring counselor closes the case. The participant and stakeholders are notified of the termination. Upon exiting placement services participants complete a satisfaction exit survey. Participants can remain anonymous if they desire. The comments are utilized to elicit feedback about our services, improve services, and program quality.